Warranty Policy

WARRANTY POLICY

The warranty covers defects in materials and workmanship under normal use for a specified period from the date of successful delivery. The warranty period and coverage may vary depending on the product type and manufacturer’s warranty

Note :
Product warranty is not applicable for Singapore orders. Customers must inspect items upon delivery. If defects are found find items are rejected, they may need to remain on-site until the next ALPHA HOME FURNITURE’s truck is available for exchange/repair.

WARRANTY COVERAGE PERIOD

The warranty period starts from the date of the delivery order and invoice. There are two types of warranty coverage:

1. Manufacturer’s Warranty

For items sold under a manufacturer’s brand, the warranty follows the manufacturer’s specified warranty period. This includes:

  • All mattress brand
  • Any other branded items that directly display the manufacturer’s logo on the sales floor

2. ALPHA HOME FURNITURE’s Warranty

All other items that are not covered under a manufacturer’s warranty; fall under MAJUHOME’s warranty policy. The coverage periods are as follows:

Product Type

Period

Warranty Coverage

Mattresses

King Koil : 15 Years Limited

Movao : 10 Years Limited

Mysleep : 10 Years Limited

Dorma : 15 Years Limited

Promatt : 10 Years Limited

Dreamnite : 10 Years Limited

Deep sagging, broken springs or internal wires, foam cracks, and split seams

Sofas

12 Months Limited

Frame : 12 Months

Dining & Others

12 Months Limited

Structural & Manufacturing Defects

Office furniture

12 Months Limited

Mechanism and selected parts


ELIGIBLE FOR WARRANTY CLAIM (PRODUCT QUALITY DEFECTS)

1. Manufacturing Defects:

  • Faulty joinery or assembly.
  • Defective hardware (hinges, drawer slides, etc.).
  • Flaws in fabric or upholstery materials.
  • Cracks or splits in wood due to improper drying or manufacturing.

2. Damage During Shipping/Delivery:

  • Damage sustained during transit from the manufacturer or retailer to the customer (if reported within a reasonable timeframe).

NON- ELIGIBLE FOR WARRANTY CLAIM (WEAR & TEAR, MISUSE, CUSTOMER-INDUCED DAMAGE)

1. Normal Wear and Tear:

  • Fading or discoloration due to sunlight exposure.
  • Minor scratches or dents from daily use
  • Compression of cushions or foam over time.
  • Wear on fabric or upholstery due to friction.

2. Misuse or Abuse:

  • Damage caused by overloading furniture beyond its intended capacity.
  • Damage from spills, stains, or improper cleaning.
  • Damage from pets (scratches, chewing, etc.).
  • Damage from alterations or modifications made by the customer.
  • Damage from using the furniture in an unintended environment (e.g., indoor furniture used outdoors).

3. Customer-Induced Damage:

  • Damage caused by accidents (drops, impacts, etc.).
  • Damage caused by improper assembly or installation.
  • Damage caused by negligence (leaving furniture exposed to extreme weather).
  • Damage caused by using non-recommended cleaning products.
  • Damage caused by environmental factors at the customer’s premises, but not limited to termite infestation, moisture, mold, exposure to direct sunlight, excessive humidity, or improper ventilation.